Refund Policy

Exchange And Returns Are Free, And Easy With Us!

You have 30 days after receiving your item to request a free return. To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with tags.

To start a return, email care@tarasartoria.com with your receipt or order number for eligibility verification. Once eligibility is verified, we'll provide our return address. Refunds are issued upon receipt of the item and verification that the item is unworn and unused, with tags.

We can only accept returns and exchanges for items purchased on tarasartoria.com. 

You can always contact us for any return question at care@tarasartoria.com.

Damages and issues

Please inspect your order upon reception and contact us immediately. We will send you the return label and if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We regret that custom-made items made to your specific measurements can not be returned.

Exchanges

Exchanges are easy. Just let us know and we'll send you an address to return the unwanted item. Upon receipt and inspection to verify that the item is unworn and unused and with tags, we'll ship out the exchanged item to you.

Refunds

As soon as we receive the item, we'll refund you to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note we are not responsible for packages that are lost in transit or packages that are sent to the wrong address and not the one we provide to you. 

You will receive email confirmation once your return has been processed. Your refund will be issued to your credit card for the purchase price of the merchandise and any sales tax you may have incurred. Please note we do not refund shipping charges because it has been used to ship the item to you.