Refund policy

 

Return & Exchange Policy

We want you to love your Tara Sartoria piece. If the fit or color isn’t quite right, we’re here to help.

Exchanges (U.S. orders)

We offer free exchanges for eligible U.S. orders. Contact us within 30 days of delivery, and we’ll email you a prepaid label to return your item. Once we receive it and confirm that it meets the conditions below, we’ll ship your replacement at no charge.

Returns (U.S. orders)

We accept eligible returns within 30 days of delivery for a refund or store credit. There is no restocking fee. Customers are responsible for return shipping.

If your order qualified for free shipping, the original shipping cost will be deducted from your refund.

Item conditions

Returned or exchanged items must be unworn, unwashed, and in their original condition, with tags attached and no scents, stains, or damage. Final sale, custom, and made-to-order items are not eligible for return or exchange.

If an item arrives defective or we send you the wrong item, please contact us. We’ll cover the shipping costs to make it right.

International orders

We’re unable to offer returns or exchanges for international orders, except when an item arrives defective or we send the wrong item. If you’re ordering from outside the U.S., we’re happy to help with sizing and product questions before you purchase.

Free gifts and promotions

If a return brings your order below the threshold for a free gift, please return the gift with your item. If you choose to keep it, we’ll deduct its retail value from your refund.

Need help?

Email clara@tarasartoria.com with your order details. We respond to return and exchange inquiries within one business day.