Our Service
Service, As Personal As Our Silk
At Tara Sartoria, service isn’t outsourced, automated, or scaled. It’s personal. Just like the tailor workshops of old, every order is cared for directly by Tara, our founder and owner. True luxury is not only the fabric you wear, but the attention you receive.
Personal Sizing Help
Not sure what size to choose? Our silk garments have a relaxed fit, but every body is unique. Tara personally helps customers with sizing questions, ensuring you get the perfect fit before you order. Custom sizing is also available for a small additional fee.
Direct, Human Responses
When you contact us, you won’t get a chatbot or a call center. You’ll get Tara. Every question, from sizing to shipping to custom requests, is answered within 1 business day. Because true service should feel as personal as silk on your skin.
Hassle-Free Returns & Peace of Mind
We want your silk to bring joy, not worry. That’s why we offer free exchanges and returns with no restocking fee for all U.S. orders within 30 days. We’ll work with you until you have the piece you truly love, because real luxury is never rushed or careless.
What Our Customers Say
"Unparalleled service and ultra high quality silk!
I am absolutely blown away by the quality and care at Tara Sartoria. Their silk robes are in a league of their own. I shopped around for similar robes and none compared.
Tara's personal touch shines through in every aspect of her business. Each robe arrives with a handwritten note and a few details about the artisan who crafted your item. When my package was mistakenly delivered to the wrong address and I noticed an issue with my robe, Tara went above and beyond to assist me. She personally emailed me, providing constant support and reassurance throughout the entire process. Her kindness, responsiveness, and dedication to resolving my concerns were remarkable.
As for the robe itself. It is thoughtfully crafted with three ties for security, incredibly soft silk, a stunning neckline, and practical 3/4 sleeves that allow for easy movement. I wear it every day and couldn’t be happier.
I highly recommend Tara Sartoria for anyone seeking an exceptional product backed by outstanding customer care.
Sierra"
Always Here for You
Silk is personal. Service should be too. Leave us a message anytime at care@tarasartoria.com. Tara will personally respond within 1 business day.